Carry-On Allowance | 5 / 10 |
Checked Bag Allowance | 6 / 10 |
Excess Baggage Fees | 6 / 10 |
Overall Grade | 5.7 / 10 |
You may carry some baggage free of charge provided you comply with our baggage requirements which are set out below.
We set maximum dimensions and weights for cabin baggage which must also:
Fit under the seat in front of you; or
Fit in an enclosed storage compartment in the cabin of the aircraft.
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You must check it in as checked baggage if:
Your cabin baggage is larger than the maximum dimensions or weights (see table below)
Does not fit under the seat in front of you or in an enclosed storage compartment, or
Acting reasonably, we decide that it is not safe to be carried as cabin baggage but it would be acceptable as checked baggage
Cabin Baggage Allowances
Passengers (except infants under 2 years of age) are allowed the following cabin baggage.
Baggage Dimensions
No single item may exceed 32kg in weight when you check-in. (However, please note that if the weight limit for your checked baggage allowance indicated in the table below is below 32kg and your bag weighs up to 32kg, then excess baggage charges will be payable). Any item of baggage exceeding the size or weight limit will not be accepted at passenger check-in and must be consigned as cargo through a cargo office.
You must ensure you have put your name, address and flight details on each item of checked baggage.
We will give you a baggage identification tag for each piece if requested.
We will carry your checked baggage, whenever possible, on the same aircraft as you are travelling on unless we decide for safety, security or operational reasons to carry it on another flight. If we carry your checked baggage on another flight we will deliver it to you, unless an applicable law says you must be present for customs clearance.
Checked Baggage Allowances (International)
Passengers (except infants^) are allowed the following checked baggage.
* Total dimensions are measured by adding together the height, width and depth of the bag.
^ Infants - under 2 years of age.
Checked Baggage Allowances (Domestic Papua New Guinea)
Passengers (except infants^) are allowed the following checked baggage.
* Total dimensions are measured by adding together the height, width and depth of the bag.
^ Infants - under 2 years of age.
All flights
In addition to the baggage allowances referred to above, the following items may be carried free of charge in the hold:
Infant's carry basket
A fully collapsible wheelchair or mobility aid, subject to occupational health and safety requirements and aircraft limitations
Infant's collapsible stroller/pram
Note:
Please be aware that stowage limitations apply on some Airlines PNG operated services and baggage may at times need to be transported on a different flight.
For International carriage, if you are using Airlines PNG connecting services you are entitled to the applicable International carriage free baggage allowance. Additional baggage may be carried at a per kilo rate. The rates of charge are available from us on request.
We may refuse to carry checked baggage if we reasonably believe that it is not properly and securely packed in suitable containers.
On departure, an infant may be taken as far as the aircraft boarding area in a carry basket or collapsible stroller/pram which will then be stowed in the aircraft hold. Upon arrival at your destination, the carry basket or collapsible stroller/pram will be returned to you at the aircraft. Please note that no bassinets are available on Airlines PNG aircraft.
You may not take on board more cabin baggage than the class of service paid for allows. If you check in with more checked baggage than the class of service paid for allows, we may:
Refuse that excess baggage, or
Accept that excess baggage for carriage (although we are not obliged to do so), and require you to pay a fee before boarding, or
Carry that excess baggage on a later flight, and require you to pay a fee. In this case, the excess baggage is carried only to the airport specified on the Airlines PNG baggage tag and the passenger is responsible for collection of excess baggage and/or any other related delivery expenses.
If we decide to carry the excess baggage but decide not to charge you for some or all of your excess baggage, this does not mean that you will not be charged when you check in for any further flights with us on your itinerary. Other airlines may also charge for excess baggage.
Oversize or Overweight Cabin Baggage
If you try to bring any such item on board and Airlines PNG discovers it, Airlines PNG may do whatever it considers appropriate in the circumstances, including disposing of the item without notifying you, unless
You told us before you checked in that you wanted to take it into the aircraft cabin, and
We agreed with you before you checked in to carry it in the aircraft cabin
You may be required to pay a separate charge for this service.
Sporting Goods
These must be packed in your checked baggage. They cannot be carried in your cabin baggage or on your person.
There are restrictions on anything in excess of what is allowed in the class of service paid for.
Wheelchairs
Your fare also covers carriage of your wheelchair, if you require one to travel. Manually propelled wheelchairs are available for use within the airport. You must notify us of these requirements when you make your reservation.
Manually propelled wheelchairs
You can either check in your manually propelled wheelchair and we will provide you with an airport manually propelled wheelchair for use within the airport or, where possible, you can choose to use your own manually propelled wheelchair to get to the aircraft. Your wheelchair will then be stowed in the aircraft hold. Upon arrival at your destination, you may choose to have your wheelchair returned to you at the aircraft, or you may use an airport wheelchair and collect your wheelchair from the baggage collection area. Note: Only wheelchairs that were taken through security screening on departure can be returned to you at the aircraft at your destination.
All manually propelled wheelchairs must fit within the size restrictions shown in the table below in the unfolded, folded or upright position. If the wheelchair fits within the size restrictions but not in the upright position, the wheelchair can only be carried if it weighs less than 32kgs and the manufacturer has confirmed that the wheelchair can be stored and transported on its side. Otherwise, the wheelchair must fit within the size restrictions in the upright position to be carried. Note: Whilst all reasonable care will be taken, you remain responsible for obtaining insurance in relation to the carriage of your wheelchair.
Motorised wheelchairs
Motorised wheelchairs with non-spillable batteries and gel-type batteries must be checked in as baggage in accordance with dangerous goods regulations:
The battery must be disconnected
The battery connections taped down so they cannot connect together during flight
The battery terminals protected from short circuits by covering the terminals and the battery securely attached to the wheelchair
Wheelchairs with spillable batteries will not be accepted for carriage.
You or your carer is responsible for:
Complying with the requirements for the handling of motorised wheelchairs prior to checking it in.
Disassembling the equipment at check-in
Reassembling the equipment at arrival
In accordance with manufacturer recommendations and to reduce any risk of damage to the wheelchair, all electric wheelchairs, including power assist wheelchairs, must travel in the upright position (folded or unfolded) in the free wheel mode. To facilitate this requirement, the size restrictions set out in the table below apply.
At check in, you will be provided with an airport manually propelled wheelchair for use within the airport and to get you to the aircraft. Upon arrival at your destination, you will be provided with a manually propelled wheelchair to get you from the aircraft to the baggage collection area, where you can collect your motorised wheelchair.
Maximum wheelchair dimensions
Guide dogs
If you are sight or hearing impaired, your fare also covers carriage of your registered guide dog. However, you must notify us of the requirement for your guide dog to travel when you make your reservation.
When you check-in, you must bring with you your dog's certificate of registration as a guide dog, suitable dog food and all of the dog's valid health and vaccination certificates, entry permits, and all other documents required by any applicable law, regulation or order of the places to which you are travelling.
Guide dog carriage shall be subject to such other requirements as we may, acting reasonably, implement from time to time in relation to the carriage of guide dogs.
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